Community Guides & Mentors with Guide handbooks

def cmd_help(caller, args):
    msg = f"Help requested by {caller.name}: {args}"
    
    # Route to standard channel
    CHANNELS['help'].msg(msg)
    
    # Check newbie status from DB, not session cache
    if caller.db.is_newbie:
        CHANNELS['mentor-alert'].msg(f"[NEWBIE][PRIORITY] {msg}")
        # Log for metrics
        TicketLog.create(player=caller, ticket_type='newbie_help')

@app.route('/webhook/discord', methods=['POST'])
def handle_discord():
    data = request.json
    discord_id = data['user_id']
    
    # Lookup MUD account
    account = ExternalAccount.objects.get(
        platform='discord', 
        external_id=discord_id
    )
    
    # Check online status via session cache
    if account.mud_uuid in ONLINE_PLAYERS:
        notify_immediate(account.mud_uuid, data['content'])
    else:
        Ticket.create(
            player_id=account.mud_uuid,
            content=data['content'],
            source='discord_bridge',
            status='OPEN'
        )

-- Circuit breaker check triggered on ticket claim
SELECT COUNT(*) as active_count 
FROM mentor_sessions 
WHERE mentor_id = $1 AND status = 'active';

-- If active_count >= 5, reject claim
-- Check weekly load
SELECT COUNT(*) as weekly_tickets
FROM ticket_log
WHERE claimant_id = $1 
AND created_at > NOW() - INTERVAL '7 days';

-- If weekly_tickets >= 20, set unavailable
UPDATE mentors 
SET status = 'UNAVAILABLE', 
    circuit_tripped_at = NOW() 
WHERE uuid = $1;